Frequently Asked Questions
Find answers to common questions about our electronics and services
Do all electronics come with a warranty?
Yes, all electronics sold on Rakuten come with a standard one-year manufacturer warranty. Extended protection plans are available for purchase at checkout.
Are the products sold on Rakuten genuine?
Absolutely. We partner directly with authorized distributors and brands to ensure that every item in our electronics catalog is 100% authentic.
Can I track my order in real-time?
Once your order ships, you will receive a tracking number via email which allows you to monitor your package's progress directly through our site or the carrier's portal.
What should I do if my electronic device arrives damaged?
Please inspect your package upon arrival. If the item is damaged, contact our support team within 48 hours to initiate a replacement or refund.
Do you offer technical support for setup?
While we provide basic troubleshooting guides, we recommend contacting the manufacturer directly for specialized technical support and software configuration.
Are batteries included with my purchase?
Battery inclusion varies by product. Please check the 'What's in the Box' section on the specific product page for detailed information.